EXPERIENCE
Founder and CEO
Elementyl Intelligence Remote
January 2026 - Present
• Founded a responsible AI consulting practice delivering readiness assessments, AI implementation, and training programs to small and mid-size businesses.
• Design and build voice agents, chatbots, agentic workflows, and automation systems tailored to each client's operations.
• Founded voiceofai.io, a free not-for-profit AI literacy platform with a 25-module curriculum spanning voice, chat, multimodal design, and agentic AI. Targeting April 2026 launch.
• Currently developing Agent Modus, an AI agent visualization and orchestration platform in prototype, targeting YC
Sr. AI Experience Designer, Conversation Design
Optimum (Altice USA) Remote
July 2025 - February 2026
• Led design of AI-powered chat and voice experiences serving millions of customers and frontline agents across residential, business, and internal support channels.
• Drove agentic architecture evolution enabling bots to coordinate specialized sub-agents for troubleshooting, sales,and account management.
• Built scalable design systems and reusable prompt libraries ensuring consistency across all conversational interfaces.
Specific metrics protected by NDA.
AI Experience Designer, Voice / IVR / Gen AI Chatbots
LexisNexis Legal Remote
January 2024 - July 2025
• Designed and deployed AI chatbots and IVR systems across the LexisNexis ecosystem, driving measurable gains in efficiency and customer satisfaction.
• Designed the payment IVR flow, significantly reducing inbound call volume. Built self-service password reset IVR that improved customer satisfaction.
• Led UAT with development teams and maintained stakeholder engagement across all project phases.
Specific metrics protected by NDA.
Freelance Conversation Designer
Self-Employed Remote
January 2023 - February 2024
Yappy AI Podcast Co-Host, Stealth Entertainment Startup
• Designed an AI web co-host allowing listeners to pitch topics and hot takes in real time. Integrated with Airtable and Calendly.
Julia GPT and Biz Baker Culinary AI and Bakery Operations
• Julia: AI culinary assistant generating recipes, meal plans, shopping lists, and ingredient substitutions with grocery delivery integration. Biz Baker: multimodal NLU platform automating inventory, vendor ordering, and deadline management for small bakeries.
Both built in Voiceflow.
Lead Product Designer
The Inclusive Group IDD Life and Resources Remote, Healthcare
October 2021 - January 2023
• Led product strategy for a Public Benefit Corporation building AI tools for people with intellectual and developmental disabilities.
• Designed AI chatbot conversation flows. Partnered with the founder on investor pitch decks that contributed to securing capital funding.
Lead UX Designer and Product Owner
Tech Fleet, 501(c)(3) Nonprofit Remote, Volunteer
December 2021 - Present
• Led UX research and design across multiple products. BeNDy Math (neurodivergent ed-tech): increased NPS by 13 points. Career Here (B2C career guidance): improved usability 60% through new search features and delivered full component library.
Lead UX Designer
MIT Incubator Remote, B2C / SaaS
November 2021 - December 2021
• Conducted competitive analysis and comprehensive UX audit for a confidential B2C SaaS product. Delivered actionable improvement recommendations.
EDUCATION AND CREDENTIALS
• Master UX Design for AI, Maven, 2025
• Designing Generative AI for Chat and Content, Maven, 2025
• The Complete AI Product Leadership Blueprint, AI Career Boost, 2023
• Masterclass in Conversational AI, Maven, 2023
• Introduction to Accessible Design, EdX, 2022
• UX Design Professional Certificate, Google, 2021
• Associate Degree, Culinary Arts, Culinary Institute of America
RECOGNITION
• Fellow, Conversation Design Institute - Recognized practitioner in the global conversation design community.
PODCASTS
• DESIGNathon - Host and Producer (2023 - Present): Independent podcast at the intersection of AI and design, covering conversation design, agentic systems, and AI ethics.
• Swarmathon - Co-Host (2024 - Present): Podcast focused on AI for good.